Frequently asked questions

Unless otherwise stated, ALL of the decorations we provide are being offered as rentals (including centerpieces!). When the event is over, we will come to clean up and collect ALL of our decorations. 

Exceptions to this include balloon decorations and any personalized decorations i.e., any decorations with the client's name or the event date. 

There is no normal budget for decorations. Every event is different. Decorations depend on a number of factors: type of event, the guest count, amount of space at the venue, the theme, the colors, the items that need to be rented, etc.  

Unfortunately, we do not offer event planning services. We only focus on decorating the event. As part of our process, we will create a design plan for the decorations. We can also help with the room layout since that impacts the design plan. The other aspects of the event (catering, DJ, photography, venue selection, etc.) is the responsibility of the client. 

We can provide recommendations though! We partner with an awesome event planner and event coordinator that can certainly help out with the event planning!

We accept payments via PayPal, Venmo, and CashApp. A 25% deposit is due at the time of booking to secure the date/time of the event. The remaining balance is due 2 weeks prior to the event. 

Unfortunately, we do not accept cash payments. All payments must be sent electronically. 

As soon as possible! Clients book our services 3-6 months ahead of their events. Even if you're unsure about the exact design plan, it's best to inquire about the deposit to secure your date and time.

In the event you need to reschedule your event, we will work with you to reschedule your event on a date where we have availability to decorate. Please consult us prior to confirming the date with the event venue. 

In the event you need to cancel, we will determine any fees due based on where we're at in the decorations process. All deposits are non-refundable. This covers materials ordered and time spent planning the event. If the material cost is more than the deposit amount paid, you will be required to pay the difference.  If the deposit is less than the material cost, you may receive a credit towards a future event.

We require a MINIMUM of two (2) hours for setup. We usually prearrange/create the decor as much as we can beforehand. But we will need some time to setup and add the finishing touches at the venue. Please be sure to request enough time for setup from the event venue.

Unfortunately, we don't service events where the client has purchased all of the decorations and just needs help setting them up. However, if a client has purchased some decorations for the event AND wants to use our decorations, we will set up the client's decorations for an additional fee. 

A travel fee is added to:

• Events that are outside of a 30 mile radius 
• Events where a truck (or other large vehicle) is needed to transport decoration